Privacy & Client Discretion

Poker Riot respects your privacy and is committed to handling personal information lawfully, securely and discreetly.

1. Who we are

Poker Riot is operated by Emilia Riot in England, United Kingdom.

Emilia Riot is the controller responsible for the personal information described in this policy.

For privacy enquiries, contact:

hello@pokerriot.com

2. Information we collect

We may collect:

• your name, email address and telephone number;
• enquiry, booking and attendance details;
• communications between you and Poker Riot;
• payment and transaction records;
• marketing preferences;
• information needed to accommodate accessibility or dietary requirements; and
• technical website information, including cookies, device information and IP address.

Payment providers normally process full card details directly. Poker Riot does not intentionally retain complete payment-card information.

Please do not provide sensitive personal information unless it is genuinely necessary for your experience.

3. How we use your information

We may use personal information to:

• respond to enquiries;
• arrange and deliver Poker Riot experiences;
• manage bookings, payments, cancellations and refunds;
• communicate before and after an experience;
• meet legal, tax and accounting obligations;
• protect clients, Poker Riot and Emilia Riot from fraud, misuse, safety risks or legal claims;
• improve our website and services; and
• send Riot List news and invitations where you have agreed to receive them.

Our lawful bases include taking steps before entering a contract, performing a contract, complying with legal obligations, pursuing legitimate business and security interests, and consent where required.

You may need to provide certain information for us to accept or fulfil a booking. Without it, we may be unable to provide the requested service.

We do not sell personal information.

4. Confidentiality and client discretion

Enquiries, bookings and communications are treated as private and confidential.

Poker Riot will not publicly confirm that you have contacted, booked or attended an experience. We will not identify or tag you, publish photographs or recordings of you, disclose details of your experience, or use your comments as a testimonial without your permission.

Information may be disclosed only where reasonably necessary:

• to provide the service you requested;
• to a venue or trusted service provider involved in your booking;
• to protect somebody’s safety;
• to prevent or investigate fraud or misuse;
• to obtain professional advice or manage a legal claim; or
• where required by law or a lawful authority.

Casinos and other venues may independently operate CCTV, security, membership and age-verification systems under their own privacy policies.

5. Who we share information with

Where necessary, we may use trusted:

• website and email providers;
• booking and payment providers;
• casinos, venues and experience partners;
• accountants, insurers and professional advisers; and
• technology and security providers.

They receive only the information reasonably required for their role.

Some providers may process information outside the United Kingdom. Where required, we will use recognised legal safeguards for international transfers.

6. How long we keep information

We normally retain:

• inactive enquiries for up to 12 months;
• booking, invoice and payment records for up to six years;
• relevant client communications for up to three years;
• Riot List details until you unsubscribe; and
• photographs or testimonials until permission is withdrawn or they are no longer required.

We may retain information longer where reasonably necessary for legal, regulatory, safety or dispute-related purposes. Information that is no longer needed will be securely deleted or anonymised.

7. Marketing

When you join the Riot List, we may send you experience invitations, early-access announcements, Playbook updates and Poker Riot news.

You may unsubscribe at any time using the option in an email or by contacting hello@pokerriot.com.

We may retain a minimal suppression record to ensure that your marketing preference continues to be respected.

8. Cookies

Our website may use essential cookies for security and basic functionality.

Analytics, advertising or other non-essential cookies will be used only where permitted and, where required, after you have made a cookie choice.

9. Security

We use proportionate safeguards intended to protect personal information, including access controls, password-protected systems, secure providers and limited access to client information.

No online service can guarantee absolute security. Please avoid sending unnecessary sensitive information through ordinary email.

10. Your rights

Depending on the circumstances, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion or restriction;
• object to certain uses;
• receive eligible information in a portable format; and
• withdraw consent where processing is based on consent.

To exercise your rights, contact hello@pokerriot.com. We may need to confirm your identity.

You may also complain to the Information Commissioner’s Office, although we would appreciate the opportunity to address your concern first.

11. Age restriction

Poker Riot casino experiences are intended for adults aged 18 or over. Venues may require photographic identification and conduct their own age-verification checks.

12. Changes to this policy

We may update this policy when our services, providers or legal responsibilities change. The current version will be published on pokerriot.com.

Last updated: 26 July 2026